• Contact your branch.
• Call Customer Support during business hours: 701-499-0975.
•  

• New look for statements and notices.
• Account numbers will be partially masked for added security.
• All statements will print as of Oct. 2. This will be an extra statement you normally would not receive.
• eStatements users will receive a paper statement this cycle and continue with eStatements following the conversion.

• Your current debit card stays active—no replacement is needed.
• Alerts and rules will not carry over. Set them up again post-conversion.
• No new/replacement cards were issued during the upgrade. Cards expiring in September or October were issued early—please activate upon receipt.
• Digital wallets (Apple Pay, Google Pay, Samsung Pay) will convert automatically.
• New number to report a lost or stolen card, Oct 6: 1-888-297-3416
• New number to activate your card and manage pin, Oct 6: 1-800-290-7893, 206-624-7998 (international)
• If you are currently participating in our Transfer the Cents program, please review your accounts after October 6th to confirm transfer activity. For questions regarding your enrollment reach out to one of our Relationship Bankers.

• For your security, multi-factor authentication required for set up—follow the prompts.
• Account nicknames will not convert. Reestablish on the new system after Oct. 6.
• Mobile deposit accounts will require a one-time enrollment for each account before use.
• Images of checks, deposits, and eStatements dated prior to the conversion will be temporarily unavailable for online viewing. Access to these records will be restored in February 2026
• Our current budgeting tool will be replaced with “Insights” – a new budgeting and account aggregation tool. Your current budget information will not automatically convert; please export or print current budget information.
• Text Banking is no longer available. While this feature isn’t offered by our new provider, you’ll still enjoy fast, convenient access to your accounts through our Mobile App and Online Banking.
• External transfers will not convert. Reestablish via online banking after Oct. 6.
• Internal bank transfers will convert, but some frequencies may change, as follows. Some frequencies will no longer be available. See frequencies chart below.
• Delete the old Border Bank app. Then, beginning at 8:00 AM on Oct 6, download the NEW Border Bank app.
• Look for our BB icon in the app stores (and refer to images below) to be sure you’re getting the correct Border Bank app. 

_{Mobile Operating Systems
To support the security measures we put in place to keep your data safe. we require the use of a modern browser. As new versions of browsers are released, the Online Banking Digital Platform will deprecate support for older versions. Below are the details for each supported browser.}

_{iOS: Effective on November 18, 2024, our Digital Banking Platform is supported on Banno Mobile version 3.7 or newer on devices running iOS version 17.0 or newer.
Android: Effective on March 19. 2024, our Digital Banking Platform is supported on Banno Mobile version 3.7 or newer on devices running Android version 8.0 or newer.}

Frequencies Chart

• For your security, multi-factor authentication required for set up—follow the prompts.
• Account nicknames will not convert. Reestablish on the new system after Oct. 6.
• Images of checks, deposits, and eStatements dated prior to the conversion will be temporarily unavailable for online viewing. Access to these records will be restored in February 2026.
• Current tokens will not transfer; tokens will be changed to different token type.
• Download the new Border Bank app starting 8:00 AM, Oct. 6, and delete the old app.
• After Sep 26, there will be no access to Billpay. Oct. 2 was the last payment date in the old system.
• Business Bill Payment will not convert. Reestablish on the new system after Oct. 6.
• If you use our treasury management services, such as ACH Origination, Positive Pay, Remote Deposit Capture, or Online Wires you received additional communication. If you need further assistance, please reach out to treasury.management@border.bank.
• Internal transfers will convert; some frequencies may change, as follows. Some frequencies will no longer be available. See frequencies chart.

Frequencies Chart

Conversion Instructions

QuickBooks Desktop

QuickBooks Online

Quicken Desktop

Mint

Need help? Call us at 701-499-0975 during business hours or use Live Chat at the bottom of our homepage.

To help you get the most out of our new business online banking platform, Treasury Management, we’ve created helpful instructions. See below. This resource is tailored to the services you use and will make learning the new system as smooth as possible.

Log In Experience

• A Welcome Email will be sent to users from donotreply@notifications.border.bank with a website link and instructions to log in. Please note the Welcome Email expires 7 days from the date it is sent.
• In a separate secure email from treasurymanagement@border.bank, users will be provided a Company ID to be used in conjunction with their existing Username to initiate the log-in process.
• Customers will need to establish Two Factor Authentication at login and activate a Secure Token (Symantec VIP) that will be used for high-risk transactions.
• Symantec Tokens are available as a mobile app or can be downloaded to your desktop.

Business Online Banking Conversion Details

• Business Bill Pay will not convert and will need to be reestablished in our new system.
• Account Nicknames will convert.
• Account and Transaction Alerts will not convert.
• Images of checks, deposits, and eStatements dated prior to the conversion will be temporarily unavailable for online viewing. Access to these records will be restored in February 2026.
• Internal bank transfers will convert, but some frequencies may change. See frequencies chart.

ACH Origination

Please note, customers that have payroll processed by a third-party processor will need to share with their processor all ACH origination information below. 

• Effective October 6, the ACH Transmittal Form will be discontinued. The new system utilizes Two Factor Authentication at login and token-based authentication during high-risk transactions—this is a modern and secure approach to authenticate user and transaction activity. This communication serves as notification of the change in our security procedure and delivery of files. We will be contacting you with updates to the related schedules of your ACH agreement.
• ACH Originators uploading NACHA formatted files: Please message our ACH Department at ach@border.bank and provide the exact formatting of your Company Name in your NACHA file header (including capitalization, spaces, and punctuation). Also, please let us know if you include your offset/funding account with Border Bank within your NACHA file.
• ACH templates were expected to convert successfully.

Electronic Data Interchange (EDI) Reporting

• Customers receiving EDI reporting today will continue to receive emailed reports from Fed Reporter.

Remote Deposit Capture (RDC)

• RDC will continue to function as it currently does.  

Positive Pay

• ACH Filters/Rules (Approved & Blocked lists) will not convert.
• Clients will need to establish alerts within the TM platform to receive notification of exceptions going forward.

Online Wires

• Wire templates will convert.

Intuit (QuickBooks/Quicken)

• Please see the QuickBooks, Quicken and Mint drop down from the menu.

Insured Cash Sweeps – Intrafi Network (ICS/CDARs)

• Customers will continue to access ICS/CDARs information through the current portal, Depositor Control Panel.

Information Center on New TM Platform

• We encourage customers to pay close attention to the Information Center of the new Treasury Management Dashboard for ongoing direction and updates after October 6th.
• These updates will include instructions for bookmarking our new TM mobile experience, reminders for customers, and more helpful tips to make your transition seamless.

We may need your help verifying that billing addresses and account numbers are still accurate.

On Hold Payees 

• On Hold Payees will be highlighted in yellow and appear at the top of your biller list.
• You will be directed to update payee information to allow for timely processing of payments. 

Why is my Bill/Payee On Hold? 

• Payee addresses will be validated against the United States Postal Service data base.
• If the BillPay system is unable to validate the address, the payee will be placed in an On Hold status.
• Payees without account number information or incomplete account number information will be placed in an On Hold status.
• Email notifications will be generated to users starting 5 days prior to a payment send date to remind users to update biller information.